End User Experience During Migration: What to Expect

One of the most common questions during any migration is, “What will the end user experience look like?” From agent prompts and workstation cutovers to self-service emails and login steps, there are multiple points where the end-user experience can impact productivity if not handled carefully.

In this Skills 101 session, we’ll walk through how On Demand Migration impacts end users across different migration scenarios. We’ll focus on what to expect during each phase of migration and what to plan for to reduce confusion during cutover.

We’ll explore:

Desktop Update Agent (DUA): What users experience during tenant-to-tenant migrations and how the DUA process guides them through transition steps
Workstation migrations (ODM AD agent): How admin-driven and self-service cutovers impact users differently and what they are prompted to do during each
Self-service migration experience: What users receive, how they interact with migration emails, and what the login and cutover process looks like
Agent deployment and authentication updates: How agents are installed and updated and what that looks like from the end-user side
Customization options: Where messaging and communication can be adjusted to improve clarity and reduce disruption
By the end of the session, you’ll have a clearer understanding of how migrations impact end users in practice and how ODM helps you plan for a smoother transition. En savoir plus